You contact Resort Software (via phone or Skype) with either a technical question or needing assistance with operating a Resort product.

We determine that everyone would be best served by logging in to your computer using Remote Assist and you will be asked to launch the Remote Assist program and to select a specific channel.

You start the Remote Assist program (select Remote Assist from the Help menu in any Resort Software product.)

You then double click the required channel number in the Remote Assist window to initiate the Remote Assist session (see screenshot below).

Remote Assist will then contact the Resort office and establish a session. When connected you'll see the Remote Assist icon appear in the notification area of the Windows task bar. (see below)

To terminate a Remote Assist session, right click the Remote Assist icon in your Windows task bar and select Close from the resulting popup menu.

Remote Assist doesn’t ‘listen’ for incoming connections. Sessions can only ever be launched by the user initiating a session (double click a channel number) and Resort Software specifically accepting that incoming session request.

Remote Assist only 'talks' to specific IP Address/port combinations at the Resort Software office. It can-not be used to contact other computers via the internet.

Remote Assist doesn’t need any router/firewall/NAT changes at the user's end.

Remote Assist is completely removed from memory once shut down. No residual 'listening' programs or services are left in memory.

Remote Assist uses 128 bit encryption for all data sent to the Resort Software office.

Remote Assist can-not be run as a service, and no logon or Ctrl-Alt-Del is supported.

Remote Assist doesn't use any registry settings or passwords. All outbound connection settings are preconfigured to only connect to Resort Software.